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We acknowledge you by email on receiving your order, and we aim to ship your order within 1 to 2 working days of receiving payment.

If we are temporarily out of stock of any item, or need more time to process your order, we will notify you by email of the expected shipping date.

We ship to overseas destinations using international airmail.  Most orders to the US, UK or Europe take from 5 to 10 working days to be delivered, but sometimes unexpected and unavoidable delays may result in your order arriving later than anticipated.  Please email us if you believe your order is taking too long, and we will endeavour to expedite its delivery.

We will replace any item(s) that you receive in damaged or unusable condition.  Please email us with the details.  Depending on the value of the order, we may ask you to sign a declaration about the condition of the goods on arrival, for insurance purposes.

You have the right to cancel any order within 3 days, and receive a full refund, provided we have not already shipped your goods.  Once we have shipped your goods, you have the right to cancel your order within 7 days of receiving the goods.  We will then ask you to return the goods, at your expense and, on receipt of the returned goods, in saleable condition, we will grant you a refund of the goods less the shipping costs.

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